Application Support Outsourcing

Application support outsourcing division provides a range of ERP support services. We combine our services into specific packages which offer complete solutions for particular areas.

Since 1997 we have enjoyed a lasting partnership with SAP marked with numerous awards such as “The Best Service Partner of the Year” of SAP CIS and Gold status in SAP Partner Edge Program. We are certified as SAP PCoE (SAP Partner Center of Expertise).

We support more than 5000 users in a vast range of SAP functionality: Finance (FI, FM, AA, CO, PS), Logistics (MM, SD, PM), Production (PP, APO), HCM including Payroll, Russian Specific components, BI, SEM, Business Objects and all Basis components.

Transfering management of non-core activities and assets of enterprises to specialized outsourcing companies is crucial for cost optimization and enhancement of competiveness, mobility and flexibility of your business. Our application support outsourcing centre offers time-proven, client-driven solutions to critical problems challenging your business.

Application support outsourcing services:

• 24/7 premium-level support of business application users (SAP, Oracle, 1C, etc.),
• Client system administration
• System development
• Helpdesk set-up services
• Trainings (including distance learning) for users and implementation teams
• Master data maintenance
• Organisation/optimisation/enhancement of efficiency and effectiveness of the customer’s internal IT support service
• Recruitment and training of the client’s IT support personnel
• Liaison with vendors

Application support outsourcing services are focused on achievement of the following goals:

• Building effective and efficient users support and maintenance system
• Permanent upgrade of business applications used by the client
• Minimisation of problems related to staff training for IT support purposes (recruitment, training and management)
• Hands-on user training
• Optimisation of the client’s costs on the business application support function and users
• Unleashing the client’s human resources for business application development to tackle its business needs